FedEx Completes First Drone Delivery, Expands Bulky Home Delivery

by | Oct 20, 2019

2 min read


FedEx Completes First Drone Delivery 

Last Friday, FedEx completed their first scheduled commercial residential drone delivery.

A major milestone, the drone successfully delivered a package to a home in Christiansburg, Virginia, and was piloted by Wing Aviation in collaboration with FedEx Express.

Currently, drone service is only available to select customers in Christiansburg, but FedEx is also testing drone operations at the Memphis International Airport as part of the U.S. Department of Transportation’s Unmanned Aircraft Systems Integration Pilot Program.

“Innovation has been part of the FedEx DNA since day one, and we are always looking for new and better ways to deliver the world to our customers’ doorsteps,” said Don Colleran, President & CEO of FedEx Express. “For our customers in Christiansburg, this collaboration will test the latest innovation in the last mile of a residential package delivery. We hope that this latest addition to our delivery options will enhance the last mile service for urgent same-day deliveries, customers in rural or semi-rural areas, and other exceptional delivery needs.”


FedEx Continues to Expand Bulky Home Delivery

Last August, FedEx expanded their Freight Direct service to 11 states.

In a recent update, FedEx announced it is expanding FedEx Freight Direct to “more than 80 percent of the contiguous U.S. population” after a successful pilot of the service.

The carrier credited increased e-commerce sales for higher demand in the less-than-truckload market, as well as the need for delivery of bulky items to customers who purchase larger items online and expect delivery inside their homes or places of business.

“Today’s consumers are just as comfortable purchasing a television or sofa online as they are groceries or books,” said Brie Carere, FedEx executive vice president and chief marketing and communications officer. “We’re seeing more oversized items move through our global network. FedEx Freight Direct is critical to addressing these challenges as part of our growing e-commerce portfolio.”


Topics: Customer Experience, Distribution Network, eCommerce Shipping, FedEx, Large Package Surcharge, Oversize Surcharge