Data. It’s important. Especially when it can make the difference of tens or even hundreds of thousands of dollars for shippers, having access to—and a deeper understanding of—the data within a shipping profile. But it can also be important for carriers. Recognizing that, UPS® recently won the 2016 CIO 100 Award for their package network visibility tool, the Near Real-Time Service Performance Reporting tool (NRT).
According to the Yahoo! Finance article, the NRT is:
“A business intelligence platform [that] uses advanced analytics to take traditional network management, package tracking and package visibility tools to the next level. It provides UPS operations with the ability to see the state and performance of the service network across all packages moving through all modes of transportation and all buildings, for all UPS customers.”
Like the VeriShip Intelligence Platform (VIP)—which analyzes a shipper’s data to help them find, understand, and visualize savings opportunities—NRT recognizes the value of data and applies predictive analytics in order to increase visibility across the supply chain and enhance service quality for shippers.
It doesn’t matter whether you’re a shipper or carrier—the parcel industry is constantly growing and evolving.
“NRT is an industry-first solution, designed to find new ways to improve our network performance, overall customer service, and ultimately, customer satisfaction,” said Juan Perez, UPS chief information officer. “NRT represents the next step in UPS’s big data and analytics journey.”
In every industry, companies are recognizing how important data is to make informed business intelligence decisions. In fact, we have discussed how the number of supply chains who make data-oriented business decisions has now reached 45%. With the rise of Big Data and data lakes, we can expect that number to grow.
It doesn’t matter whether you’re a shipper or carrier—the parcel industry is constantly growing and evolving. For a long time, we’ve been saying that data is the single best way for shippers to adapt to their carrier’s changes and for carriers to make changes that deliver the service shippers expect. UPS’s NRT platform proves that carriers, like shippers, are now turning to data to inform their decisions and change the industry.